FAQ

Q1: Is EuroJerseyStore affiliated with UEFA or the official European Championship?
A: No, EuroJerseyStore is not affiliated with, sponsored by, or an official retailer of UEFA or the European Championship. We are an independent e-commerce store specializing in high-quality football fan merchandise, offering a wide range of jerseys and fan kits inspired by the tournament for fans across Europe.

Q2: What products do you sell at Euro Tournament Football Fan Kit?
A: At Euro Tournament Football Fan Kit, our core product is officially styled football jerseys for the European Championship. Our collection also includes complementary fan gear such as scarves, hats, training wear, and accessories, allowing you to showcase your support in style.

Q3: Do you ship to my country in Europe? What are the delivery costs and times?
A: Yes, we proudly ship to most countries across Europe. Shipping costs are calculated automatically at checkout based on your destination and selected service. Standard delivery typically takes 5-10 business days within the EU, while express options (3-5 business days) are available for most regions.

Q4: What payment methods do you accept?
A: We accept all major payment methods for your convenience and security, including Visa, MasterCard, American Express, PayPal, and various European local payment options.

Q5: What is your size guide for jerseys? Are they true to size?
A: Our jerseys generally follow standard European sizing. We provide a detailed size guide for each product on its page, including measurements in centimetres. We recommend consulting this guide for the best fit, as styles may vary slightly.

Q6: How can I track my order?
A: Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey directly with the carrier.

Q7: What is your return and refund policy?
A: We offer a 30-day return policy for items in original, unworn condition with tags attached. Please initiate returns through our Returns Centre. Refunds are processed to the original payment method within 5-10 business days after we receive the returned item. Please note that return shipping costs are the customer's responsibility unless the item is faulty.

Q8: How can I contact your customer service team?
A: For any questions or support, please email us at [email protected]. Our team strives to respond to all inquiries within 24 hours on business days.

Q9: Are the jerseys authentic and of good quality?
A: Yes, we are committed to providing our customers with high-quality merchandise. Our jerseys are made from premium materials designed for comfort and durability, featuring accurate styling and team colours inspired by the European Championship.

Q10: Do you offer any discounts or promotions?
A: Yes! We frequently run promotions, seasonal sales, and offer a discount on your first order when you subscribe to our newsletter. Follow us on our social media channels and check our website's banner for the latest deals.

Q11: How do I care for my jersey to ensure it lasts?
A: To preserve your jersey's quality, we recommend washing it inside out in cold water, using a gentle cycle, and avoiding tumble drying. Ironing, if needed, should be done on low heat and inside out, avoiding any printed or embroidered areas.

Q12: Can I order a custom name and number on a jersey?
A: Currently, we specialize in pre-designed jerseys and fan kits and do not offer custom printing services. Our collection features popular player names and numbers as well as blank jerseys.